| Hy-Vee is an employee owned 24-hour grocery store chain common in the southern midwest. A branch recently came to Madison, and my wife & I explored the store on opening day. It seems to be a brighter, slightly more upscale Woodman's, with comparable selection and pricing, but a bit more focus on organic and ethnic foods. The parking lot is so big they were offering shoppers parked at the back of the lot a golf cart ride up to the door. There are multiple bicycle racks throughout the parking lot. Despite the size, it was absolutely packed. The opening day traffic made walking to the front doors safely something of a challenge, which might explain the golf carts. The main entrance consists of multiple glass doors, and my first impression upon entering was of an airport lobby. It's a huge warehouse with very high ceilings and bright fluorescent lighting; everything is in creams, beiges, and other light, neutral colors, further adding to the feeling of open, airy space. Large, easy to read signs with solid, physical lettering hang over each major department, while smaller signs mark each aisle. On the left of the front doors is a cafeteria with plenty of seating and free Wi-Fi that serves Italian and Chinese food; further in is the Deli counter, which takes up the majority of a wall. The back corner is the Bakery, then the meat department follows the back wall. To the right of the entry is a Caribou Coffee kiosk, then the service desk, on-staff Dieticians, and finally the Pharmacy. A large doorway on the far right wall, next to the Pharmacy, leads into the Wine & Spirits department. In between all that, the interior of the store is taken up by aisle upon aisle of groceries, including health food, bulk grains, magazines and housewares. We hit the Caribou Coffee first. They have a couple small tables and a barrel of plastic cup holders that attach to your cart. The prices are comparable to other area coffee shops, but the staff was slow and obviously inexperienced, and the drinks were so-so. They tried to blend my iced chai latte; I'm not sure whether that's a peculiarity of how Caribou Coffee makes iced drinks, or if the employee (I can't call her an actual barista) who made my drink was just confused. The chai itself had a pleasant cinnamon flavor, but lacked the more complex spicing of good chai. My wife ordered plain coffee, which was bitter and lacking in flavor. The experience was acceptable for a quick caffeine fix while shopping, but I don't think they'll be taking any customers away from the far superior Steep & Brew Express across the street. Next we split a tray of duck in black pepper sauce from the cafeteria. I thought it was a touch light on the meat, which isn't uncommon for Chinese food, but it was pretty tasty. Though again I don't think it will be taking any business away from local restaurants, it's certainly more than adequate to nosh on during a long day of shopping. As we explored the rest of the store, I tried to keep two main criteria in mind: selection and price. Hy-Vee definitely gets high marks on selection. Though they don't carry my preferred brand of a couple items, it's a huge store, and overall they have everything you could realistically expect to find, generally in numerous different brands and flavors. The only store in the area that might beat their overall selection is Woodman's; but when it comes to ethnic and organic foods, I'd give Hy-Vee the edge. The issue of price is more complex. Hy-Vee is comparable to Woodman's, but some items cost significantly more or less, so which store will be cheaper for you may depend on your diet. For example, milk is ungodly expensive, with the regular brands ranging from $2.49 to nearly $4 per gallon. At $1.89, Hy-Vee's store brand milk is the only one with a realistic price. I have to assume that either they jacked up the price of the other brands so shoppers would purchase their store brand, or these prices were set by clueless out of state managers who forgot they're opening a branch in the Dairy State. Their produce, on the other hand, is very affordable and also of much better quality than anything Woodman's has carried in years. It seemed like nearly half the items in the store were marked at reduced prices, though, and there's no telling how common sales will be after the opening day promotions end. Of course, if your main concern is overall savings, there's still no beating Aldi's, which is right next door. Though Hy-Vee does have a few store brand items priced lower (such as 0.97 for butter or 0.39 for 2 liters of soda), on most items Aldi's is still the cheapest game in town. Being opening day, the shelves were extremely well stocked, the place was very clean, and every employee was working. The managers all wore white dress shirts, the regular employees wore blue. They were everywhere, and they greeted you every time they passed. Every. Single. Time. Friendly service is one thing, but there's a point at which it just becomes distracting. This should be less of an issue once they settle in. It's worth noting that every single manager I saw, out of 25 or so, was thirty-something and white, and all but one was male. I got the impression that the blue-collars were hired locally, but many of the managers were brought in from out of state. Whether they're staying or if they're just here to oversee the opening remains to be seen. |